Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization, Second edition
More than ever, there is a need for trust in the workplace. After all, business is conducted via relationships, and trust is the foundation to effective relationships. Yet, trust means different things to different people and this is a big part of the problem.
Collectively drawing on thirty years of research and experience with organizations around the world, Dennis and Michelle Reina put people on the same page. The Reinas provide a simple and comprehensive approach that works! Their approach outlines a common language to discuss trust constructively, identifies specific behaviors that build and break trust, and it describes steps for rebuilding trust and sustaining it over time, even during periods of change.
Trust takes time to develop; it is easy to lose and hard to regain. It is a fragile yet indispensable element in any relationship. Betrayal, or the loss of trust, is the focus of countless fiscal scandals, all of which ultimately resulted from a lapse in trust. However, it is not just these major lapses of integrity that break trust. Trust is broken in subtle ways every day in every workplace.
As a result, countless numbers of people in the workplace today are in pain, and many organizations are hurting. After years of constant changeâ€"downsizing, restructuring, or of mergers and acquisitionâ€"trust among people in organization is at an all-time low.
We have all felt the pain of a breach of trust or even a betrayal during the course of our working careers. Unmet expectations, disappointments, broken trust, and betrayals aren’t restricted to big events like restructurings and downsizings. They crop up every day on the job. The Reina’s show us the shape and form betrayal takes, its impact on relationships and performance, and most importantly what we can do to rebuild trust. Trust & Betrayal in the Workplace helps us see the natural role trust and betrayal plays in our lives, how we can rebuild trust and transform workplace relationships. It provides new examples, highly practical tips, tools, and exercises to help readers create work environments where trust grows, where people feel good about what they do, where relationships are energized, and productivity and profits accelerate.Dennis and Michelle Reina, principals in an organization-development firm, believe more productive and rewarding work environments will emerge if relationships that define them are truly built on trust. The problem they see is years of "downsizing, restructuring, and reengineering or of upsizing, mergers, and growth" that frequently result in minor misreadings of intention along with major breaches of promise--followed all too often by seriously diminished employee performance. The solution they propose in Trust & Betrayal in the Workplace is that leaders must develop a full understanding of the complex dynamics involved, and commit to practices that support building trust with employees. The book addresses the aspects of betrayal and trust, the bulk of it focused on "transactional trust" (which they define as "managing expectations, establishing boundaries, delegating appropriately, encouraging mutually serving intentions, keeping agreements, and being congruent in our behavior") and ways to build it among teams and groups as well as entire organizations. The authors conclude with a section on "transformational trust," the ultimate stage attained when trust within these levels "reaches a critical point and increases exponentially, becoming self-generating and synergistic." This is smart food for thought, supported by tools and techniques that can put it into practice. --Howard Rothman
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